First check your email program to ensure that you have the mail server addresses entered correctly. You should have the following:

• SMTP (Outgoing server) set to smtp.perigee.net
• POP3 (Incoming server) set to pop.perigee.net

• Make sure that in your email program you have your POP3 username set to your Perigee username, not your email address.
  

Example:
Real Name: John Q. Doe
Perigee Username: jdoe
Email Address: jdoe@perigee.net

• This problem occurs when you incorrectly enter the address of the mail server. Please see number one above and double check to make sure you have pop.perigee.net as the mail server address.

• First double check your settings
• Make sure you tell those sending you email that your email address is username@perigee.NET It is not an uncommon mistake for people to email our customers at username@perigee.COM If they try to send you email at perigee.com it will not work.
• If you have multiple usernames at Perigee, make sure your email program is configured for the specific username whose email you wish to check.

• This occurs when you send an email to an invalid address. Our email server will try to send the email for a specified amount of time. If it is ultimately unsuccessful it will return the email to the sender. Email addresses can be case sensitive so make sure you are using the proper case in addressing your emails.

• If you have a slow modem it will take some time to download your email.
• If someone sends you an excessivley large attachment it will take a long time to download to your computer. Email programs can sometimes choke on large attachments as well. It is not recommended that you send attachments over one meg through email.
• You should have your email program set up to check for new messages and then delete them off the server. If you have it set to leave them on the server, over time they will build up and make you mailbox excessivley large causing delays in mail downloading.