Resolving Dial-Up Networking Problems

Upon installing Windows95 Dial-up Networking software you may encounter some of the following errors when trying to dial in to Perigee.

Unable to Negotiate Network Protocols

To fix this problem, go through the following steps.

  1. Open your MY COMPUTER ICON
  2. Open CONTROL PANEL
  3. Open your NETWORK ICON
  4. In this window you will see

    5. "The Following Network Components are Installed"

4-A)
If your computer is all by itself (Not connected to other computers on a Network)
you should only have the following three Components Installed:

4-B)
If you have any other Components such as you will need to click on the Component one time and then click on the REMOVE button. This will remove the component from you computer. These other components / protocols can interfere when connecting to Perigee. If the top three are the only components installed skip down to 4C.

If by chance you remove the wrong component you can click on the ADD button and follow the menus to re-install the components. Windows may ask you to insert your Windows95 CD-ROM or diskettes upon re-installing components or protocols.

After following the above steps, Click OK in your Network window. Windows95 will prompt you to restart your computer at this time. TELL IT NO, DO NOT RESTART THE COMPUTER. Go to 4C

4-C)
Close your Control Panel window and go back into your MY COMPUTER window. Double click on the DIAL-UP NETWORKING icon. You should now see two icons, Make New Connection and the Icon you use to connect to Perigee. ( It may not be called "Perigee")

4-D)
Place your mouse cursor on top of the Perigee Icon and click the RIGHT Mouse Button. A menu will pop up, scroll down to "Properties" and click the left mouse button on it.

You will now be in your Perigee window. In the bottom right corner of the Perigee window, click on the SERVER TYPE button, a new window called Server Types will pop up. Make sure ONLY THE FOLLOWING are checked:

These options SHOULD be checked

These options should NOT be checked

4-E)
Now click on the TCP/IP Settings button in the Server Types window. You should have the following options Checked.

4-F)
Click OK in all of the Windows that you have open.

Your computer will now shutdown and restart itself with your modified settings in place. Hopefully this will resolve your problem!! :)

Perigee will not accept your password
This Problem is primarly caused by incorrectly entering your username and password. Look at the following Example to see how your username and password should look This is only an example, your username and password will be different.
Click here to see a connect screen.

Real Name: John Smith
Username: xman
Password: crpfHk

If you enter you 'XMAN' instead of 'xman' our computer will not accept it. Our computer is CASE SENSITIVE. It sees a Capital 'A' and a Lowercase 'a' as being two completley different characters. By default everything in your username and password should be entered in lowercase letters. Also make sure that you do not have your CAPS LOCK key on.

*NOTE*

There is a big difference between your username and email address. In the above example 'xman' is the username. The email address for this account would be 'xman@perigee.net'


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